By Nick VinZant
June 21, 2017
As soon as Florence Moss opened the mail and looked at her bill she says she knew something was wrong.
“I feel like I got ripped off,” said Moss.
That’s when she called News 4 Tucson Investigator Nick VinZant.
Now, Moss says she had a full refund.
“I couldn’t even believe the check. I looked at the check and I said this isn’t real. Went to the bank as fast as I could and it was real, ” said Moss.
Moss first purchased a prepaid cremation package from a national cremation company earlier this year.
She says she told the sales representative all she wanted was a basic cremation, nothing fancy.
Instead, Moss says she ended up paying nearly $900 for a box for her ashes, around $400 for her grandchild’s cremation, and around $500 in case she died oversees.
“At my age I barely make it to the grocery story once a week,” said Moss.
While Moss ended up getting all of her money back. News 4 Tucson found out what happened to Moss is part of growing problem.